500 ph Privacy Policy

When you register and use 500 ph, we collect the personal information needed to operate your account safely and in compliance with Philippine regulations. This includes your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. We also collect transactional data such as deposit and withdrawal records, betting history, and account activity logs to ensure the integrity of your account and detect any unusual behaviour. Technical data — including your IP address, device type, browser version, and session timestamps — is automatically gatheredwhenever you access our platform, whether through a mobile browser or the 500 ph app. We use cookies and similar tracking technologies to remember your preferences, maintain your session, and improve platform performance — you can manage cookie settings through your browser at any time. All information collected is stored on secure servers and is only accessible to authorised personnel who need it to deliver our services.

The personal data we collect is used exclusively to operate, maintain, and improve the 500 ph platform for Filipino players. Your account details allow us to verify your identity, process deposits and withdrawals in Philippine pesos, and ensure that only eligible players aged 21 and above can access our services. We use activity and session data to personalise your experience — for example, remembering your preferred games, sports markets, and notification settings. Transactional records are retained to resolve disputes, process bonus claims, and comply with anti-money laundering obligations under Philippine law. We may send you service-related communications such as account alerts, security notifications, and updates to these policies via email or SMS; you can opt out of non-essential messages at any time through your account settings. We do not use your data to serve third-party advertisements, and we will never sell, rent, or trade your personal information to outside marketing companies. Any internal analysis we conduct uses anonymised and aggregated data that cannot be traced back to individual players.

500 ph does not sell or share your personal data with third parties for commercial purposes under any circumstances. We work with a limited number of trusted service providers — including payment processors, identity verification partners, and cloud infrastructure providers — who are contractually required to handle your data securely and only for the specific purpose we have engaged them for. In cases where Philippine law or a valid regulatory authority requires us to disclose information, we will comply fully while notifying you where legally permitted to do so. Our platform may contain links to third-party pages for informational purposes; once you leave 500 ph, this Privacy Policy no longer applies and we encourage you to review the privacy practices of any external site you visit. We conduct regular audits of our third-party partners to ensure ongoing compliance with data protection standards. No data is transferred outside of secure, contractually governed environments, and all partners are required to delete your data once their service engagement ends. If you have concerns about a specific third-party integration, you are welcome to contact our support team for clarification.

As a registered player on 500 ph, you have clear rights over the personal data we hold about you, and we are committed to honouring those rights promptly and transparently. You may request a copy of all personal information we have on file for your account at any time by contacting our support team at [email protected]. If any of your details are inaccurate or outdated, you have the right to request a correction, and we will update our records within a reasonable timeframe. You may also request the deletion of your account and associated personal data, subject to our legal obligations to retain certain records under Philippine financial and gaming regulations. If you believe your data has been processed in a way that violates this policy or applicable law, you have the right to raise a complaint with our Data Protection Officer or the relevant Philippine regulatory authority. We will never penalise you for exercising your data rights, and all requests will be handled with full confidentiality. For a full list of your rights or to submit a formal data request, visit our FAQ page or reach out to our support team directly.

We take the security of your personal information seriously and have implemented industry-standard technical and organisational measures to protect it against unauthorised access, loss, or misuse. All data transmitted between your device and the 500 ph platform is encrypted using SSL/TLS protocols, and sensitive account information is stored using strong encryption at rest. Access to personal data within our organisation is strictly limited to staff who require it to perform their job functions, and all personnel are bound by confidentiality obligations. We retain your personal data for as long as your account remains active and for a minimum period thereafter as required by Philippine law and our licensing obligations. In the event of a data breach that poses a risk to your rights, we will notify affected players and the relevant authorities within the timeframes required by applicable regulations. You are also responsible for keeping your account credentials secure — never share your password with anyone, and contact us immediately if you suspect unauthorised access to your account. Our security practices are reviewed and updated regularly to address emerging threats and maintain the highest possible standard of data protection.

This Privacy Policy may be updated from time to time to reflect changes in our services, technology, or applicable Philippine law, and the most current version will always be available on this page. When we make material changes, we will notify registered players via email or an in-platform notice before the changes take effect, giving you the opportunity to review the updated terms. Continued use of the 500 ph platform after a policy update constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and contact us to close your account. For any privacy-related questions, concerns, or formal data requests, you can reach our team at [email protected] — we aim to respond to all enquiries within five business days. We are committed to being transparent about how we handle your data and welcome feedback that helps us improve our privacy practices. Your trust is the foundation of everything we do at 500 ph, and we will always work to deserve it.